Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
Leasing/Rent Information
How can I apply for an apartment?
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Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.
What if I’m not ready to apply? What other
options are there?
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If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.
What are the lease terms that are offered?
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We offer lease terms from 4 to 12 months, with different pricing options for each term.
How long do I have to move-in to my apartment?
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You may apply to move-in starting the date the unit is available. The unit can be moved in to within seven (7) days afterwards.
Does it cost anything to take a tour?
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Absolutely not! There is no charge to view our apartments and community amenities.
Do I have to make an appointment, or do you
accept walk-ins?
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With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer
lease or pay for rent a year in advance?
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We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
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We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. Residents are automatically enrolled in the Resident Indemnity Management program to satisfy our lease requirement. If you wish to opt out of this program, opt out requirements are in the lease.
What fees will I need to pay if I have to break
my lease?
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Early termination fees and policies vary by community. Please refer to your lease agreement for the specific terms and conditions that apply.
How do I pay my rent online?
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Visit your Resident Portal, and click Make a Payment.
What schools is Cottonwood Westside zoned for?
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Centennial Academy Elementary and Middle, David T. Howard Middle School, and Midtown Highschool.
The Apartments
Do you have furnished apartments?
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No, we do not provide furnished apartments; however, you can reach out to a local rental company to rent furniture.
Do all of your apartments have the same
finishes?
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While all of our apartments include espresso cabinetry with black, speckled granite countertops. We have two flooring options: wood-plank vinyl flooring or stained concrete flooring.
Do all of your apartments include washer and
dryer?
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Yes, all apartments include a full-size side-by-side washer and dryer.
What is included in the rent price?
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The amount displayed on our website reflects your base rent only. For a full breakdown of additional mandatory monthly charges (utilities, fees) and any optional services, please refer to the Understanding Costs page in the menu.
How do I setup electricity?
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Once you apply and receive approval, you will contact Georgia Power at www.georgiapower.com to set up electric service prior to moving in. Provide them with your lease start date and address.
What do you look for in the application?
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We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in
this area?
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Our cable and internet is provided by either AT&T Fiber or XFinity.
Our Policies
What is your pet policy?
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here to learn more.
What are the hours for the amenities?
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Residents receive 24-hour access to the fitness center and the club room. The pool is open daily 9:00am-11:00pm.
How accessible is the team at the local office?
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Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.